While they said that the TAT for a towing van to reach me was 1 hour, I received a call from the towing van in 10 mins around 6.30 pm. Then they asked me a few questions related to the incident like how and what had happened.
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Note that the direct toll free number (18001027006) for RSA kept asking me to self- register as all their agents were busy, but I never received an sms to do the same.įinally I received a call from the RSA team who sent me a link on sms to share my location. This was strange as i had also provided them an alternate number. Getting impatient i called the customer care number once again who told me that the RSA team was trying to reach me but my number wasn’t reachable. But no one called for the next 30 odd mins.Īs no one called i reached out to the service manager at the goregaon workshop who asked me to hold on for a bit as he would be reaching out to someone form the RSA team. I was told that RSA team will reach out to me to further assist with the towing. I opened the "with you hamesha" app can called the customer service number, they asked me what had happened and sent me a sms to share my exact location (time 5.15 pm). I was doing around 20 odd KMPH as this is an internal lane and has people moving around. This happened as the tyre scraped the divider seen in the image attached, possibly the tyre burst immediately on touching the divider and then as the wheel hit the standing divider face first. The front right tyre had burst and completely dislodged (time 5 pm). I knew this wasn't good and i could hear the under body scraping the road.Īs i parked the car on the side and got out to see what had happened, i just couldn't believe what i saw.
Immediately there was a thud and the car fell on its face to the right side. Just a few meters away form my place a guy on his scooter over took me form the left and came a little too close due to which i had to steer to the right. I was with my family returning home from a one day trip to alibaug. Hello All, this happened on 8th December 2022.
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